Section A - Merchandise Return
Merchandise refers to BajaBoard branded clothing items and stickers.
You may return merchandise goods within 7 days of delivery - provided that the goods are not damaged and are return in original packaging. If you are returning an item of clothing due to incorrect size, BajaBoard will exchange for the correct size at no charge. You agree to bear any shipping costs in returning the goods.
For these returns, BajaBoard will provide you with a refund of the paid amount, minus any payment processing fees applied by our service providers.
Section B - Board Cancellation & Return
Board orders are taken in batches in advance, and produced in these batches across the year.
You may cancel a board order prior to the start of production for whatever reason. We will provide you with a refund of the paid amount, minus a US$25 processing fee.
Once production for your board has started, any order cancellation is only entitled to a 50% refund of your paid amount. We will advise you 5 days prior to start of production.
Once a board is shipped, we cannot accept returns for "change of mind".
If the board has technical issues, we will gladly address it with you as per our warranty conditions.